Contacting Support
There are many ways to get answers to common questions with LoanAce. Here are the recommended resources to check prior to contacting the Support Team:
- Our online Frequently Asked Questions (FAQ) page. This page addresses the majority of common questions, provides step-by-step instructions for troubleshooting technical issues.
- The LoanAce User Guide (revised) can be found in the Help Menu of your LoanAce program. The User Guide provides detailed information on the basic tasks associated with originating a loan in LoanAce. It also includes a glossary of common terms, a “Tips and Tricks” section and step-by-step documentation to familiarize you with LoanAce.
Download a PDF version of the User Guide.
If you are not able to find the answer or resolve your issue with the above resources, you can receive additional help from our Live Support or send quick questions via e-mail to Support@LoanAce.com. Please be sure any e-mails include your User ID. If your question needs additional time to resolve, you may be asked to contact Live Support.
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